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	if (inc==0)
		document.getElementById("fader").innerHTML="There is nothing so useless as doing efficiently that which should not be done at all <br /><br />- <i>Peter F. Drucker</i>"
	
	else if (inc==1)
		document.getElementById("fader").innerHTML="A bad system will beat a good person every time <br /><br />- <i>W. Edwards Deming</i>"
	
	else if (inc==2)
		document.getElementById("fader").innerHTML="The essential question is not, How busy are you? but What are you busy at? <br /><br />- <i>Oprah Winfrey</i>"
	
	else if (inc==3)
		document.getElementById("fader").innerHTML="People learn better when the why's are explained along with the what's and how's "
	
	else if (inc==4)
		document.getElementById("fader").innerHTML="Are you talking to your customers when you are not face-to-face with them? With technology, you can! We can help"
		
	else if (inc==5)
		document.getElementById("fader").innerHTML="The customer experience is the next competitive battleground <br /><br />- <i>Jerry Gregoire, CIO, Dell Computers</i>"
		
	else if (inc==6)
		document.getElementById("fader").innerHTML="Customer satisfaction is worthless. Customer loyalty is priceless <br /><br />- <i>Jeffrey Gitomer, CIO, Dell Computers</i>"
		
	else if (inc==7)
		document.getElementById("fader").innerHTML="In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away <br /><br />- <i>Doug Warner</i>"
		
	else if (inc==8)
		document.getElementById("fader").innerHTML="Changing people's habits and way of thinking is like writing your instructions in the snow during a snowstorm. Every 20 minutes you must rewrite your instructions. Only with constant repetition will you create change <br /><br />- <i>Don Dewar</i>"
		
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		document.getElementById("fader").innerHTML="There is only one valid definition of business purpose: to create a customer <br /><br />- <i>Peter Drucker</i>"
		
	else if (inc==10)
		document.getElementById("fader").innerHTML="Quality is not an abstraction; it's a measurable, manageable business issue <br /><br />- <i>John Guaspari</i>"
		
	else if (inc==11)
		document.getElementById("fader").innerHTML="Every process in your organization has a customer, and without a customer a process has no purpose <br /><br />- <i>V. Daniel Hunt</i>"
		
	else if (inc==12)
		document.getElementById("fader").innerHTML="A company is no better or no worse than the employees it has <br /><br />- <i>Ishikawa</i>"
		
	else if (inc==13)
		document.getElementById("fader").innerHTML="If your company is doing well, double you training budget; if you company is not doing well, quadruple it. <br /><br />- <i>Thomas J. Peters</i>"
		
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		document.getElementById("fader").innerHTML="Employees who feel capable of solving problems, do <br /><br />- <i>Patrick L. Townsend and Joan E. Gebhardt</i>"
		
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		document.getElementById("fader").innerHTML="A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so <br /><br />- <i>Mahatma Gandhi</i>"

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		document.getElementById("fader").innerHTML="We need to make sure we have the best people we can in our operations, and that is a constant challenge. There is always room to improve <br /><br />- <i>James Packer</i>"
	else if (inc==17)
		document.getElementById("fader").innerHTML="We need to make sure we have the best people we can in our operations, and that is a constant challenge. There is always room to improve <br /><br />- <i>James Packer</i>"
	else
	{
		document.getElementById("fader").innerHTML="When you hire me, you hire a nut who is going to work 24 hours a day for you and never, ever burn his audience <br /><br />- <i>UniMind</i>"
		inc=-1
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