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Training & Education Center
Enterprise applications are complex and documentation is critical for successful maintenance and use of the application. Lack of documentation of functionality, user procedure, and continuing education results in introduction of manual processes and workarounds for functionality that has been implemented.
Some of the common issues faced by many organizations:
Some of the common issues faced by many organizations:
- Limited documentation of the implementation
- Documentation is not thorough and contains many gaps
- Most documentation has been hastily put together in the end of the project
- Most documents are out of date
- Physical copies of user manuals often contain lot of corrections / notes / workarounds that are not updated in the master document
- Many organizations rely on “tribal knowledge” of few individuals
UniMind Training and Education Center provides a shared services model to address the application documentation and user education needs. By providing services to multiple clients, UniMind is able to maintain skilled resources for managing the documentation needs.
What are the services provided?
Initial Services
- Review the user processes and system implementation documents for completeness and accuracy
- Provide a report on documentation discrepancies and inadequacies
- Prepare missing documentation
- Create CBT Training Videos for companywide training
- Convert documents to web friendly format
- Cross reference related documents
- Ensure documents are indexed and searchable
On-going Services
- Review support tickets to identify education / documentation gaps
- Work with client’s technical & application change migration teams to identify change in process / new functionality
- Ensure documentation is maintained up-to-date
- Create / Update CBT Training Videos for companywide training
- Train new users
- Manage continuing education
What tools are used?
We use a variety of tools to manage documentation
- Client preferred documentation tool
- Oracle / PeopleSoft User Productivity Kit
- Adobe RoboHelp
- Adobe Captivate
- DocManager – UniMind proprietary documentation tool