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Customer Portal Implementation
Company Profile
The company is a $500M leading industrial company. They design, manufacture, market and service specified, highly engineered mechanical components used within complex systems where customers’ reliability requirements and the cost of failure or downtime is extremely high.
Business Situation
The Company had grown rapidly by acquiring many companies. They needed to quickly provide a Customer portal for customers to query on products and availability, order status, invoices, and payments.
Solution
UniMind Application Development team developed a .NET based Portal application.
The company is a $500M leading industrial company. They design, manufacture, market and service specified, highly engineered mechanical components used within complex systems where customers’ reliability requirements and the cost of failure or downtime is extremely high.
Business Situation
The Company had grown rapidly by acquiring many companies. They needed to quickly provide a Customer portal for customers to query on products and availability, order status, invoices, and payments.
Solution
UniMind Application Development team developed a .NET based Portal application.
- Interfaced with SAP MDM data store to show product attributes.
- Developed a search interface for customers to narrow product families and products by required functionality.
- Interfaced with multiple legacy / manufacturing applications to provide product price and availability.
- Interfaced with multiple systems to provide order and shipment statuses.
- Delivered Administration functionality for managing users, security, access policies etc.
Benefits
The company was able to provide a unified interface to its customers. The company was also able to acquire new entities and integrate them easily with the Portal..
Products & Services
UniMind Application Development Group managed the project and provided the required process and technology experts to implement the required functionality.
The technologies employed were Microsoft .NET, Microsoft BizTalk Server, PeopleSoft and Other legacy integration.