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Application Support Services
Company Profile
EBIX is a technology company specializing in Insurance Software.
Business Situation
The Company had implemented PeopleSoft Financials and Supply Chain. The size of their operation did not warrant any full-time IT support for PeopleSoft.
Solution
UniMind provided PeopleSoft Application Support on a Shared Services model.
EBIX subscribed to partial FTE Headcount. UniMind assigned a support coordinator as primary contact for the company. Depending on the area of support / enhancement, the coordinator assigned the appropriate consultant for delivering the support / enhancement.
EBIX has been on application support with UniMind from 2001 to 2011 until they transitioned to different application.
Benefits
The company was able to maintain support and enhance their application without expensive consulting or additional head count.
EBIX is a technology company specializing in Insurance Software.
Business Situation
The Company had implemented PeopleSoft Financials and Supply Chain. The size of their operation did not warrant any full-time IT support for PeopleSoft.
Solution
UniMind provided PeopleSoft Application Support on a Shared Services model.
EBIX subscribed to partial FTE Headcount. UniMind assigned a support coordinator as primary contact for the company. Depending on the area of support / enhancement, the coordinator assigned the appropriate consultant for delivering the support / enhancement.
EBIX has been on application support with UniMind from 2001 to 2011 until they transitioned to different application.
Benefits
The company was able to maintain support and enhance their application without expensive consulting or additional head count.